01 · Warranty periods

Find your product group.

All periods are calculated from the original purchase date. A valid registration must be completed within 30 calendar days after purchase for an eligible extension.

02 · Eligibility and purchase channel

Who may request warranty service?

If the original seller can no longer be contacted or you have another exceptional situation, use the Contact Us form. Contacting NOVSIGHT does not by itself confirm that the claim has been accepted.

Products used in a commercial or industrial environment receive only the applicable standard limited warranty and are not eligible for a registration extension.

03 · Product registration

How extended coverage is calculated.

• Registration must be completed within 30 calendar days after the original purchase date.
• The extended term begins on the original purchase date, not the registration date.
• Only eligible Group 1 and Group 2 products receive an extension after valid registration.
• Group 3 products remain covered for a fixed one-year term and do not receive an extension.
• Registration helps identify the product but does not replace proof of purchase or automatically approve a future claim.
• An approved replacement continues under the remaining warranty period of the original order. It does not start a new full warranty term.

04 · Coverage and available solutions

What the limited warranty covers.

NOVSIGHT covers verified defects in materials or workmanship that arise during the applicable warranty period when the product is installed, used and maintained as intended.

• NOVSIGHT may troubleshoot the product and request photos, video, installation details or a return inspection.
• If only one component is defective, NOVSIGHT may replace the component needed to restore normal function.
• A verified manufacturing defect in a surface finish may be covered when it appears during the product’s standard warranty period.
• Persistent moisture accumulation that indicates a verified sealing defect may be covered after review.
• You may state your preferred solution, but NOVSIGHT makes the final decision based on verification, stock and the circumstances of the claim.

05 · Exclusions and limits

What is not covered.

• Normal wear, scratches, fading, oxidation, gradual surface-finish wear or environmental corrosion.
• Temporary fogging or light condensation caused by temperature or humidity when it clears during normal operation.
• Damage caused by incorrect installation, misuse, abuse, negligence, collision, chemicals, corrosive materials, natural disasters or loss.
• Buying the wrong model, incompatibility with the vehicle or application, or damage caused by incorrect fitment.
• Damage caused or worsened by an unauthorized modification, incorrect repair, wire cutting, opening or disassembly.
• Installation labor, removal time, vehicle downtime, third-party service or local repair costs unless NOVSIGHT approved the specific cost in writing before it was incurred.
• Products that cannot be linked to a valid original purchase or were purchased from an unauthorized seller.

Apparel, stickers and promotional gifts

These items do not receive long-term product warranty coverage or a registration extension. A clear defect on arrival, wrong item or transit damage may still be handled under the applicable delivery or Returns & Exchanges rules.

06 · Request process

Prepare the information before submitting.

07 · Special cases

Additional limits for certain products and uses.

Final Sale products

Final Sale products do not receive the ordinary product warranty shown above. NOVSIGHT warrants only that the product can function normally when delivered. If an inherent product issue prevents normal use, contact NOVSIGHT within 30 calendar days after confirmed delivery. After review, NOVSIGHT may approve replacement or refund without requiring return of the original product. NOVSIGHT makes the final decision.

For an approved Final Sale replacement, NOVSIGHT covers the replacement product and replacement shipping; the customer is responsible for replacement import duties. An approved refund includes the product’s actual paid amount and the delivery shipping actually paid for that product. Activated shipping-protection fees and original import duties are not refunded.

Historical rooftop tents

Historical RTT01, RTT02 and RTT03 orders follow the separate Legacy Rooftop Tent Policy & Support. RTT01 and RTT02 have a one-year standard warranty with no registration extension. RTT03 has a one-year standard warranty and may receive one additional year when valid registration was completed within 30 calendar days after purchase.

Oversized products

For an approved oversized-product quality issue, NOVSIGHT may send replacement parts or approve a specific local repair solution. The customer must receive written approval before arranging a repair or incurring a cost. If return of the oversized product is required and the quality issue is confirmed, NOVSIGHT covers the approved return shipping.

08 · Policy relationship

Other terms and consumer rights.

• Warranty terms displayed for the product or promotion when the order was placed remain relevant to that order.
• A more favorable official written warranty commitment made by NOVSIGHT at the time of purchase will be honored after verification.
• This policy does not exclude or limit consumer rights that cannot be waived under applicable law.
• Return eligibility, refunds and non-quality returns are governed by the separate Returns & Exchanges policy.
• Any exception, cost approval or special arrangement must be confirmed through a verifiable NOVSIGHT email, website live chat, support ticket or other official written customer-service record.

09 · Support

Ready to continue?