Shipping Policy
This page covers how we ship — processing, addresses, warehouses and customs. For what shipping costs and how long it takes to your country, see the rate tables.
View Shipping Rates & Delivery Times
Free Shipping
Standard shipping is free, with no minimum order, to:
- The contiguous 48 US states and Washington DC
- Canada, Australia and the United Kingdom
Alaska, Hawaii and US territories are served by different carrier networks and are charged by weight at checkout. All other countries are charged by weight as well. Expedited and express services are always paid, including in the free-shipping regions above.
Full rates and delivery estimates for every region are on the Shipping Fee page.
Processing Time
Orders placed before 2:00 PM PT on a business day are typically packed and handed to the carrier within 2 business days. Orders placed on weekends or US public holidays begin processing the next business day.
Processing time is already included in the delivery estimates on the Shipping Fee page. Those ranges run from the day you place your order, not the day it ships — you don't need to add anything to them.
Occasionally an order needs an extra 1–2 business days before it can go out — for example when stock has to move between warehouses, when we miss a carrier's pickup cut-off, or during peak season. If your order hasn't shipped yet and you'd like an update, email us and we'll check on it.
You'll receive a tracking number by email the moment your order ships.
Shipping Address
Please enter your address in English, and double-check the postal code and phone number before you place the order. Our carriers require a valid phone number for international and expedited shipments.
We cannot deliver to: PO boxes, or APO / FPO / DPO military addresses. Orders to these addresses will be held and refunded.
If an address is incomplete and we can't reach you, your order is held until we hear back. Orders returned to us as undeliverable can be refunded less the outbound shipping cost, or reshipped once you provide a corrected address.
Need to change your address? Email us as soon as you can. We can update it any time before your order ships — but most orders ship within 2 business days, so that window is short. Once a tracking number has been issued, the address is locked with the carrier and we can no longer change it.
Items Out of Stock
If something in your order is out of stock, we'll contact you before shipping. You can choose to receive the in-stock items now and the rest when it arrives, swap the item, or cancel that line for a refund — whichever you prefer.
Pre-Order Items
Some products are offered as pre-orders before stock lands. For these, the processing and delivery times above do not apply.
- The shipping date is the one stated on the product page. That date is specific to the item and takes precedence over any estimate elsewhere on this site.
- If that date moves, we'll email you with the new one, so you're never left guessing.
- You can cancel any time before it ships, for a full refund. No reason needed and no fee — as long as the pre-order hasn't left our warehouse, just email us and we'll refund you in full.
Once a pre-order ships it's treated like any other order, and our standard Returns & Exchanges applies.
Custom & Made-to-Order Items
Custom and made-to-order products are not covered by the shipping and delivery times on this page. Production time is confirmed with you per order before we begin. If you're not sure whether an item is made to order, email us before you buy.
Where We Ship From
We ship from regional warehouses rather than one central location. When an item is already in stock near you it ships from there; anything else ships from overseas.
Your order is routed automatically based on where the items are held and where they're going. We're not able to ship from a warehouse of your choosing.
Duties & Import Taxes
Prices shown at checkout do not include duties, import taxes or customs fees unless stated otherwise for your country. Any charges levied by your local customs authority are the responsibility of the recipient and are collected by the carrier on delivery.
Duty and tax rules vary by country, by product and by order value, and they change. Novsight does not collect customs fees — we have no control over what your customs authority charges.
If you're unsure what applies to you, check with your local customs office before ordering.
Tracking
You'll receive a tracking number by email as soon as your order ships. International tracking can take 2–3 business days to begin updating after handover to the carrier — this is normal and does not mean the parcel is lost.
Questions
Email service@novsight.com and we'll get back to you within one business day.