Coverage is not transferable.
Warranty service is tied to the original order and original purchaser. Second-hand purchases are not covered.
Novsight® Warranty Policy
Warranty Policy
Check your warranty period, eligibility, coverage and required information before submitting a request. Warranty coverage starts on the original purchase date and applies to the original purchaser.
Registration extends eligible coverage—it does not restart it.
Eligible products must be registered within 30 calendar days after the original purchase date. Any approved extension is calculated from that original purchase date. Products in the fixed one-year group do not receive a registration extension.
Start here
What do you need to know?
Choose the situation that best matches your question before opening a warranty request.
Check my warranty periodFind the standard term and the maximum term available through valid registration.→ I purchased somewhere elseOrders from Amazon, Walmart, eBay, a dealer or another retailer normally start with the original seller.→ My product does not work normallyReview what is covered, what evidence may be required and which remedies may be available.→ The product was modified or repairedOnly damage caused or worsened by the modification or repair is excluded automatically.→ Final Sale, commercial use or historical RTTThese products and uses follow special warranty limits.→ I am ready to request supportPrepare the order details and evidence first, then use the correct request form.→
01 · Warranty periods
Find your product group.
All periods are calculated from the original purchase date. A valid registration must be completed within 30 calendar days after purchase for an eligible extension.
| Product group | Included products | Standard limited warranty | With valid registration |
|---|---|---|---|
| Group 1 |
|
2 years | 3 additional years 5 years maximum |
| Group 2 |
|
1 year | 1 additional year 2 years maximum |
| Group 3 |
|
1 year |
No extension 1 year fixed |
Product not listed? Review the warranty information displayed for the product when the order was placed or contact NOVSIGHT before relying on a specific term. If NOVSIGHT made a more favorable official written warranty commitment at the time of purchase, we will apply it after verifying that it is genuine and applies to the order.
02 · Eligibility and purchase channel
Who may request warranty service?
Use Warranty Request.
The NOVSIGHT Warranty Request form is intended for products purchased directly from novsight.com.
Contact the original seller first.
Amazon, Walmart, eBay, dealer and retail orders should be handled through the original purchase channel.
The original order must be verifiable.
The recipient must provide verifiable original order information or ask the original purchaser to assist with the claim.
If the original seller can no longer be contacted or you have another exceptional situation, use the Contact Us form. Contacting NOVSIGHT does not by itself confirm that the claim has been accepted.
Products used in a commercial or industrial environment receive only the applicable standard limited warranty and are not eligible for a registration extension.
03 · Product registration
How extended coverage is calculated.
- Registration must be completed within 30 calendar days after the original purchase date.
- The extended term begins on the original purchase date, not the registration date.
- Only eligible Group 1 and Group 2 products receive an extension after valid registration.
- Group 3 products remain covered for a fixed one-year term and do not receive an extension.
- Registration helps identify the product but does not replace proof of purchase or automatically approve a future claim.
- An approved replacement continues under the remaining warranty period of the original order. It does not start a new full warranty term.
Registration and a warranty claim are different. Use Product Registration to register an eligible purchase. Use Warranty Request only when you need troubleshooting, repair, replacement or another warranty solution.
04 · Coverage and available solutions
What the limited warranty covers.
NOVSIGHT covers verified defects in materials or workmanship that arise during the applicable warranty period when the product is installed, used and maintained as intended.
- NOVSIGHT may troubleshoot the product and request photos, video, installation details or a return inspection.
- If only one component is defective, NOVSIGHT may replace the component needed to restore normal function.
- A verified manufacturing defect in a surface finish may be covered when it appears during the product’s standard warranty period.
- Persistent moisture accumulation that indicates a verified sealing defect may be covered after review.
- You may state your preferred solution, but NOVSIGHT makes the final decision based on verification, stock and the circumstances of the claim.
United States orders
NOVSIGHT may approve repair, replacement, exchange or refund.
- If a return is required, NOVSIGHT provides an approved prepaid return label.
- An approved refund includes the product’s actual paid amount and the delivery shipping actually paid for that product.
- Activated shipping-protection fees are not refunded.
Orders outside the United States
NOVSIGHT may approve replacement, exchange or refund after confirming an inherent product issue.
- If a return is required and the issue is confirmed, NOVSIGHT covers the approved return cost.
- For an approved replacement, NOVSIGHT covers the replacement product, shipping and applicable replacement import duties.
- An approved refund includes the product’s actual paid amount and paid delivery shipping. Original import duties and activated shipping-protection fees are not refunded.
05 · Exclusions and limits
What is not covered.
- Normal wear, scratches, fading, oxidation, gradual surface-finish wear or environmental corrosion.
- Temporary fogging or light condensation caused by temperature or humidity when it clears during normal operation.
- Damage caused by incorrect installation, misuse, abuse, negligence, collision, chemicals, corrosive materials, natural disasters or loss.
- Buying the wrong model, incompatibility with the vehicle or application, or damage caused by incorrect fitment.
- Damage caused or worsened by an unauthorized modification, incorrect repair, wire cutting, opening or disassembly.
- Installation labor, removal time, vehicle downtime, third-party service or local repair costs unless NOVSIGHT approved the specific cost in writing before it was incurred.
- Products that cannot be linked to a valid original purchase or were purchased from an unauthorized seller.
Third-party parts or service do not automatically cancel every claim. NOVSIGHT excludes damage caused or worsened by the modification, repair or third-party component. An unrelated manufacturing defect may still be reviewed, and NOVSIGHT may request evidence or a return inspection to determine the connection.
Apparel, stickers and promotional gifts
These items do not receive long-term product warranty coverage or a registration extension. A clear defect on arrival, wrong item or transit damage may still be handled under the applicable delivery or Returns & Exchanges rules.
06 · Request process
Prepare the information before submitting.
Confirm the purchase channel and warranty period.
Direct novsight.com orders use Warranty Request. Other orders normally return to the original seller.
Provide the original order number or valid proof of purchase.
Warranty service cannot be completed without information that verifies the original purchase.
Identify the product.
Provide the model, SKU or a clear photo of the product label. For vehicle-light claims, NOVSIGHT may also request the after-sales barcode.
Show and describe the issue.
Explain what happened and when it began, and attach clear photos or video showing the problem.
Complete troubleshooting or inspection.
NOVSIGHT may request installation information, tests, additional evidence or return of the product before deciding the claim.
Wait for written approval and instructions.
After the required information is complete, NOVSIGHT generally aims to propose the next solution within 2–3 business days. This is not a promise that every claim will be fully completed within that time.
07 · Special cases
Additional limits for certain products and uses.
Final Sale products
Final Sale products do not receive the ordinary product warranty shown above. NOVSIGHT warrants only that the product can function normally when delivered. If an inherent product issue prevents normal use, contact NOVSIGHT within 30 calendar days after confirmed delivery. After review, NOVSIGHT may approve replacement or refund without requiring return of the original product. NOVSIGHT makes the final decision.
For an approved Final Sale replacement, NOVSIGHT covers the replacement product and replacement shipping; the customer is responsible for replacement import duties. An approved refund includes the product’s actual paid amount and the delivery shipping actually paid for that product. Activated shipping-protection fees and original import duties are not refunded.
Historical rooftop tents
Historical RTT01, RTT02 and RTT03 orders follow the separate Legacy Rooftop Tent Policy & Support. RTT01 and RTT02 have a one-year standard warranty with no registration extension. RTT03 has a one-year standard warranty and may receive one additional year when valid registration was completed within 30 calendar days after purchase.
Oversized products
For an approved oversized-product quality issue, NOVSIGHT may send replacement parts or approve a specific local repair solution. The customer must receive written approval before arranging a repair or incurring a cost. If return of the oversized product is required and the quality issue is confirmed, NOVSIGHT covers the approved return shipping.
08 · Policy relationship
Other terms and consumer rights.
- Warranty terms displayed for the product or promotion when the order was placed remain relevant to that order.
- A more favorable official written warranty commitment made by NOVSIGHT at the time of purchase will be honored after verification.
- This policy does not exclude or limit consumer rights that cannot be waived under applicable law.
- Return eligibility, refunds and non-quality returns are governed by the separate Returns & Exchanges policy.
- Any exception, cost approval or special arrangement must be confirmed through a verifiable NOVSIGHT email, website live chat, support ticket or other official written customer-service record.
09 · Support
Ready to continue?
Use Warranty Request for troubleshooting, repair, replacement or another warranty solution. Use Product Registration only to register an eligible product within 30 calendar days after purchase.