Frequently Asked Questions

Use our Vehicle Bulb Finder and enter your vehicle's year, make and model. It returns the exact bulb types for each position on your vehicle and the NOVSIGHT products that fit them.

If your vehicle is not listed, or you want to confirm before ordering, email us at service@novsight.com with your year, make, model and trim.

Each product page lists the vehicles that product is confirmed to fit. Please check your vehicle's year, trim and factory lighting package against that list before ordering.

If your vehicle has been modified, or you are unsure which factory headlight or fog light housing you have, contact us first and we will confirm it for you.

Wattage is the power the bulb draws and lumens is how much light it produces, so a higher lumen figure means a brighter output. The figures differ between our product series, and each product page lists its own specifications.

Beam pattern, colour temperature and heat management affect real-world performance just as much as raw output, and we publish all of these on the product page.

Orders placed before 2:00 PM PT on a business day are packed and handed to the carrier within 1-2 business days.

Delivery after that depends on where you are: in the United States, standard shipping takes 4–6 business days and express takes 3–5 business days. For all other regions, see the delivery estimates on our Shipping Fee page.

Yes. Standard shipping is free, with no minimum order, to the contiguous 48 US states and Washington DC, and to Canada, Australia and the United Kingdom.

Alaska, Hawaii and US territories are served by different carrier networks and are charged by weight at checkout. Expedited and express services are always paid, including within the free-shipping regions. Full rates are on our Shipping Fee page.

We ship to most countries. Standard shipping is free in the regions listed above, and other countries are charged by weight with rates calculated at checkout.

If you cannot complete checkout because no shipping method is available for your address, it means we are not able to ship to that destination at the moment. You can email us at service@novsight.com and we will confirm.

There are two usual reasons: we are not able to ship to that destination, or the specific item in your cart has no stock available for your region.

This is often item-specific, so removing that item from your cart will usually let you complete the rest of your order. If you would like us to quote shipping for that item, email us at service@novsight.com with your full delivery address. See our Shipping Policy for details.

We email you a tracking number as soon as your order ships. International tracking can take 2–3 business days to begin updating after the carrier receives the parcel — this is normal and does not mean your parcel is lost.

Prices at checkout do not include duties or import taxes unless stated otherwise for your country. Any charges raised by your local customs authority are collected by the carrier on delivery and are the responsibility of the recipient.

We do not collect customs fees and have no control over what your customs authority charges. Rules vary by country, by product and by order value, so please check with your local customs office before ordering. US, Canada and Australia currently have no duties applicable to our products. See our Shipping Policy for details.

We accept major credit and debit cards including Visa, Mastercard, American Express, Discover, Diners Club and JCB, as well as PayPal.

We do not collect or store your card details — payment information is transmitted directly to our PCI-DSS compliant payment processors. See our Payment Method page for details.

We offer 30-Day Hassle-Free Returns on eligible products bought directly from novsight.com. You can request a return within 30 calendar days of confirmed delivery, even if there is nothing wrong with the product.

For non-quality returns the customer is responsible for return shipping. Full conditions, costs and the request process are on our Returns & Exchanges page.

Please contact us within 7 calendar days of confirmed delivery and include photos or video of the product and packaging.

If we confirm an order or delivery error, we will arrange a replacement or refund, and we cover the return shipping where an approved return is required. Please keep the product, the outer packaging, the shipping label and any supporting photos until the case is closed. See our Returns & Exchanges page.

Our HALO Pro, HALO Standard, HALO Brake Light, Cyber 6-inch, Wrangler Foot Pedal and X 7-inch products carry a 2-year warranty plus 3 additional years, up to a maximum of 5 years.

Our HALO SE, Cyber 3-inch and 4.5-inch, X 4-inch, Rock Series, LED Headlight Bulbs, Camping Gear, Switch Panels, Cybereye, LED Whip Lights and Underglow products carry a 1-year warranty plus 1 additional year, up to a maximum of 2 years.

Registering your purchase extends your coverage. Full terms are on our Warranty Policy page.

We collect and use your information to process orders, provide customer support, prevent fraud and improve our services. We share it only with the service providers that help us operate the store, such as our payment processors, shipping carriers and platform provider. We do not sell your personal information.

Full details, including your rights, are in our Privacy Policy.

Email service@novsight.com, or call 1-888-862-9850, Monday to Friday, 9:00 AM – 5:00 PM Pacific Time. We typically reply within one business day.

For a return, please submit our Return Request form first — we need to approve returns and give you the correct return address before you ship anything back.

Email us at service@novsight.com with your question and your order number if you have one, and we will get back to you. You can also find order tracking, shipping, returns and warranty information in our Help Center.